NEPRA takes notice of power consumers being billed for more than 31 days
ISLAMABAD: National Electric Power Regulatory Authority (NEPRA) on Wednesday took notice of electricity consumers being billed for more than 31 days in a single month by Distribution Companies (DISCOs), following an investigation by private TV channel last month.
NEPRA has asked customers to file complaints regarding overbilling so they can dissect the matter.
“Consumers can submit their complaints at NEPRA’s regional or central offices so that the issue can be further looked into,” said NEPRA in a statement issued Wednesday. It said that the affected consumers can also lodge a complaint through e-mail.
According to the statement, no complaints have been received so far regarding customers being billed in violation of the NEPRA-approved billing period. It once more urged customers to file their complaints so that a probe can be undertaken and justice provided.
According to bills reviewed by the channel, Karachi’s K-Electric (KE), Faisalabad Electric Supply Company (FESCO), Hyderabad Electric Supply Company (HESCO), Multan Electric Power Company (MEPCO), Gujranwala Electric Power Company (GEPCO) and the Sukkur Electric Power Company (SEPCO) have billed their customers for more than the allowed 31 days in one month on more than one occasion since January 2021.